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Benefits of Mediation

Posted by Stephen McDonough | May 31, 2014 | 0 Comments

People at desk with paperwork
Mediation can serve all different purposes

On our website/blog, you may have read about the benefits of mediation, much of it relating to mediation in the divorce and family lawcontext.  But what if you are not getting divorced but need to resolve a dispute related to your business, employment, or non-profit?

When a conflict goes public, it stops becoming merely a dispute between two or more parties.  Often, it becomes a symbol of a person or institution's values and beliefs.

The unintended consequence of conflict can be damage to reputation or trustworthiness which leaves one or both of the parties with lost business and good names in tatters.

Mediation, which affords all parties an opportunity for confidentiality, is usually the best method of resolving a conflict in order to mitigate damaging public disclosures and resulting harmful perceptions. Mediation is entirely confidential and mediators cannot be compelled to testify or disclose that which was said or produced during mediation.

The shield of confidentiality afforded by the mediation process, along with negotiated non-disclosure agreements, gives parties a discreet way to settle their issues.

Public conflicts and the disclosure of details

When the New York Times recently decided to hastily fire the paper's first female editor-in-chief, Jill Abramson, damaging details of the conflict were leaked.  Within a few days, news stories appeared which highlighted the fact that Ms. Abramson was apparently paid less than her male predecessors.

These stories led to a national examination of gender equity and scrutiny of the New York Times' hiring and gender equity practices.  The New York Times' reputation and good name has taken a hit due to the problematic disclosures.

Then, of course there is Paula Deen, the sweet talking; silver-haired restaurant owner was forced to admit the use of racial slurs and other racially offensive behavior during a deposition.   When Deen's toxic deposition testimony was disclosed, Deen was instantly dismissed by the Food Network and other national sponsors.

The employment discrimination lawsuit, which initiated Deen's demise was recently dismissed and may have been settled.  Thus, in a very real sense, Deen “won” the employment discrimination case on its merits and by claim settlement.

It is certainly not the victory Deen wanted, either in terms of timing or impact. Deen's decision to allow the conflict into the public arena created an opportunity for Deen to be viewed in a very negative, distasteful light and cost her virtually everything she had built.

The takeaway

In both cases, the underlying conflicts were publicly exposed because they were not resolved in a way which mitigated against disclosure.

The parties clearly underestimated the consequence of disclosure of the details of their battles.  Pay close attention to the possibility of public dissemination of embarrassing information and consider a conflict resolution method which lends itself to confidentiality and control of information. Otherwise, your victory may be all you have left.

Next Phase Legal LLC of Medfield, MA works with individuals, businesses, and trusts throughout Massachusetts.   The firm provides mediation services and traditional court-based representation in the Walpole, Westwood, Dedham, Canton, Sharon, Norfolk, Millis, Medway, Natick, Franklin, Dover, Sherborn, Norwood, Wayland, Wrentham, and Weston areas.

To schedule a confidential appointment or call us at (508) 359-4043.

About the Author

Stephen McDonough

Stephen works closely with clients facing divorce or other family conflict. He is a certified mediator through the Massachusetts Council on Family Mediation, a designation that only about 11% of mediators have obtained. In addition to providing mediation services, Stephen regularly appears in...

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